Mon-Fri: 8:00 am – 5:00 pm Sat: 11:00 am – 16:00 pm
(650) 766-2197
aeatotalcleaning@gmail.com
Mon-Fri: 8:00 am – 5:00 pm Sat: 11:00 am – 16:00 pm
(650) 766-2197
GET A QUOTE
Home » Faqs

Frequently Asked Questions

Many of our customers have specific questions about our professional janitorial services. Here are just a few frequently asked questions we hear at Cleaning Company.

 

General Questions

HOW CAN I GET A QUOTE?–+

Visit the login page to book a cleaning. Your quote will be dynamically adjusted as you enter information about your home and schedule.

We charge you based on the size of your home and the difficulty of the service. So it does not matter if we stay longer or shorter in your house, the value is the same.

We usually do not have to come to your home to fulfill your quota, but it may be necessary in some special situations (for example, after a renovation).

Yes, all necessary materials are provided by us, but if you want a particular product, you can supply it.

Please contact us immediately so we can rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?–+

Unfortunately, we cannot guarantee that you can make a same-day booking, but we will do our best to accommodate you as soon as possible.

It is entirely up to you. If you are away, let us know how we can access your home by putting the information in your customer dashboard.

We schedule the cleanings in a time window to avoid delays due to traffic or other problems.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?–+

The description of all our services can be found in the menu/services.

We offer various services, from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can view the different services by visiting the home page and clicking on the "Services" button in the middle of the page.

We usually deliver two cleaning products to your home. If you have a fixed schedule, we will do our best to provide you with the same person.

Currently, we do not work with commercial cleaning, as we are dedicated to qualifying our staff for this type of cleaning. You can send us an email, and as soon as we start commercial cleaning, we will contact you.